AI Driven Chatbot Solution

Advertisement Date: April 9th, 2026

Technical Questions Due: April 17th, 2026

Response Due Date: May 1st, 2026

The county is seeking information regarding the implementation of an AI-driven chatbot solution on their website. The desired functionalities include providing citizens with an inventory of county services, identifying which services can be completed online and which require in-person visits, and offering relevant contact and location details as needed. The chatbot should be equipped with chat escalation options, such as escalating queries via email or phone when an answer cannot be provided, though live agent escalation services are not currently needed.

Additional capabilities sought include a critical notification pathway for instant alerts triggered by specific criteria, such as threats which would generate immediate notifications to designated personnel. The AI solution should also feature 'Guide Bot' or walkthrough functions, enabling step-by-step virtual assistance for processes like accessing online meetings. In-depth chat analytics are required, covering sentiment analysis, success rates, abandon rates, and dialog transparency, alongside robust abuse monitoring mechanisms to detect and respond to abusive or malicious behaviors, including cybersecurity threats.

Support for multiturn conversations and multiple languages is necessary to accommodate the county's diverse population. The county requests information on available software licensing models, such as user-based or transaction-based, typical fee structures for implementation and ongoing support, as well as data ingestion options for knowledge base initialization.

Interested vendors must submit questions by April 17, 2026.