Adobe Software Reseller and Support Service
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
DESCRIPTION
A vendor is sought to deliver Adobe software resale and support services for clients in Alberta. The selected provider will be responsible for handling software procurement as well as comprehensive support functions. This includes offering multi-channel intake for service requests, maintaining defined response and restoration targets based on priority levels, and establishing a clear escalation pathway for issue resolution.
Additionally, the vendor is expected to deliver proactive notifications regarding product releases and changes to Adobe programs, ensuring clients remain informed and up to date. This opportunity is suitable for vendors experienced in software resale and technical support within enterprise environments.