Administrative Fair Hearings Case Management Solution

The State of Minnesota is seeking a vendor to provide an administrative fair hearings case management solution, aimed at modernizing and automating its current process. The objective is to address existing inefficiencies, enhance usability for all users, and significantly reduce reliance on manual work.

The desired solution should feature a flexible and scalable architecture capable of accommodating a wide range of case types. It must be compatible with various operating systems, web browsers, and devices to ensure broad accessibility. Key functionalities include workflow automation for tasks such as scheduling hearings, assigning responsibilities, and generating official notices.

Additionally, the system should centralize document management, replacing fragmented approaches with a comprehensive repository. Improving user experience through intuitive forms for both internal staff and external participants is a priority. The new platform should automate reporting tasks currently managed in Excel and offer robust integration with existing systems, as well as access to archived data.