Accounts Receivable Outsourcing Service

RFP Issued: April 17th, 2026

Q&A Documents Due: April 24th, 2026

Denver Health Answers Due: May 1st, 2026

Vendor Proposals Due: May 15th, 2026

Shortlist Decision Announced: May 20th, 2026

Vendor Presentations from Finalists: May 27th - June 5th, 2026

Award Date: June 12th, 2026

The selected vendor will provide comprehensive accounts receivable outsourcing services to support the revenue cycle team in areas such as claim resubmission, claim edits, underpayments, denials, appeals, adjustment identification, statement processing, and handling telephone inquiries for a targeted subset of accounts.

Specifically, services include resolution of hospital commercial insurance accounts with outstanding balances between $5 and $2,000, aged over 35 days from billing with a 10-day payment grace, as well as all physician Medicare and commercial accounts with outstanding balances over $5 and up to $500, also aged 35+ days from bill date and the same grace period. Physician Medicaid accounts ($5–$500, aged 45+ days), Medicaid and commercial dental claims ($5–$500, aged 35+ days), and both uninsured and post-insurance patient-responsibility hospital and professional self-pay accounts are also included. Initial service placements will focus on the inventories held by previous vendors, with the expectation of measurable improvements in claim resolution, turnover, and net revenue.

All questions regarding this RFP must be submitted by April 24, 2026.