9-1-1 Call Processing Equipment Solution

The selected vendor will supply a commercially available and proven 9-1-1 call processing equipment (CPE) solution with an established, verifiable installed base. The system must be fully supportable by certified local technicians and capable of interfacing directly with the existing Computer Aided Dispatch (CAD) system. It is required to generate call data records (CDR) as per the California 9-1-1 Branch standards, and integrate with the branch's management information system for comprehensive oversight and reporting.

The solution must provide standardized Application Programming Interfaces (APIs) to ensure seamless integration with third-party systems including mapping solutions, logging recorders, and additional Public Safety Answering Point (PSAP) applications, while upholding rigorous security and performance benchmarks. The CPE should connect to both analog and digital audio interface devices, offer a customizable graphical user interface (GUI) for call takers, and enable display of live-streamed video from IoT and supplemental sources.

Key functional requirements include critical features such as delivering caller ID data during transfers between 9-1-1 and non-9-1-1 lines, supporting language translation for text-to-9-1-1 and RTT messages (including non-English characters), muting capability during calls, and robust role-based or skillset-based profiling for call takers. The system must facilitate call takers' ability to flag, create, and electronically send reports of incorrect location (mis-route) incidents.